Department Operations Manager - Melville, NY

  • Company: Capital One
  • Location: Melville, New York
  • Posted: October 27, 2016
  • Reference ID: R13366
Melville 2 (22068), United States of America, Melville, New York

Department Operations Manager - Melville, NY

As a Manager within the Commercial Bank’s Payment Operations organization, you will be responsible for the daily leadership and oversight of the Wire Authentication and Pre-fulfillment team. This team supports verification and validation of wire transfers across Capital One Financial. As Manager, you will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment. 

Duties and Responsibilities: 
• Responsible for leadership of 15-20 associates across two business sites that process Internal and External client files 
• Works with partner groups within the Wire Authentication and Pre-Fulfillment value stream to drive process change and problem solve complex issues 
• Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency 
• Ability to work in a rapidly changing environment where priorities may shift immediately 
• Actively develop, manage and coach direct reports on a daily basis 
• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale 
• Acts to ensure all service levels are met/exceeded 
• Manages department’s audit remediation efforts including establishing controls and securing approvals 
• Assists operations in executing department’s business continuity tasks during Disaster Recovery 
• Compiles operations metrics for the File Processing department and review with management and team 
• Performs periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements 

Basic Qualifications: 
- Bachelors degree or Military Experience 

Preferred Qualifications: 

- At least 1 year of people management experience 
- At least 3 years of experience in Banking Operations 
- At least 2 years of budget management experience 
- At least 1 year experience with LEAN

- At least 1 year experience with Six Sigma management methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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