Design Strategist, Manager

  • Company: Capital One
  • Location: New York, New York
  • Posted: February 02, 2017
  • Reference ID: R18807
114 5th Ave (22114), United States of America, New York, New York


Join Capital One’s Consumer Bank team in creating the financial products and services for people that will redefine banking as we know it today. As a Design Strategist, you will be working with UX designers, product managers, business analysts and technology developers to shape the banking experiences of over 60 million customers. As both a maker with a passion for your craft and a strategic thinker with big ideas for the future, you will help lead a cultural shift across the enterprise to marry the analytical with the creative. You will represent a different way of working – human-centered and iterative – by collaborating with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for customers.

As a Design Strategist, Manager on this team, you will:

- Lead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomes.

- Translate insights and strategy into concept prototypes to communicate your vision through your artifacts.

- Adapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives and changing business contexts.

- Drive strategic consideration of the desired customer experience through frameworks, portfolio/product prioritization, roadmaps, etc.

- Provide design/UX direction for development, testing, and refinement of digital and service prototypes

- Use visual and tangible storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative

- Define workstreams to reveal the rich, holistic picture of the challenge at hand through a balanced understanding of human / business / technical perspectives

- Leverage your generative work style: you can visualize and prototype rapidly in multiple mediums for interaction at different levels of fidelity (e.g. physical, digital, sketches, wireframes)

You’re a good fit if you:

• Are comfortable navigating highly-regulated industries

• Are excited to work with multidisciplinary teams and adept at facilitating alignment across different perspectives

• Use design to communicate complex concepts simply and always strive to make things tangible, whether they’re conversations, frameworks, or ideas

• Stay on top of the latest technology trends and are up for the challenge of bringing new technologies to a conservative industry

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 5 years of experience in design strategy, UX design, communication design, or industrial design

Preferred Qualifications: 

• Master’s degree in design or business

• Strong expertise in human-centered design and design thinking tools and methods

• Experience with a digital product & services company

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Share this Job