The Designated Support Engineer provides personalized, in-depth technical support of our NetWitness Advanced Security Operation Center product suite to up to five designated customers. The Designated Support Engineer is the customer's central point of contact for problem management, service call resolution, proactive support, and troubleshooting as it relates to the NetWitness product Suites . The Engineer combines technical skills with strong problem solving, communication, business, and management skills to address and resolve a diverse range of complex problems. Using sound judgment and limited direction, the Designated Support Engineer works closely with Engineering and other technical business units to ensure resolutions are expedited and to proactively revise procedures and tools to improve overall customer satisfaction.
+ 5+ years of deep Unix/Linux knowledge with strong command line experience. Windows systems knowledge
+ 3 to 5 years of experience with IDS and SIEM
+ Windows SQL Server 2003/2008 installations, integration and configuration
+ 3 to 5 years of SQL Experience
+ Proficient with networking fundamentals and a basic working knowledge of netstat, nslookup, dig, route, ping, traceroute, snoop, tcpdump and wireshark for isolation of network issues
+ 3 to 5 years of experience with network security to include packet sniffing, firewall configuration and SSL-based secure communications
+ Intermediate UNIX/Linux shell scripting experience
+ BS/MS in Computer Science or equivalent experience
Soft Skills Qualifications:
+ Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, email and Web-based service portal.
+ Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
+ A quick learner capable of working independently on complex networking and application problems requiring individualized analyses of situations, data and an in-depth evaluation of various factors.
+ Strong customer orientation and dedication.
+ Excellent time management and organizational skills.
+ Strong written and verbal communication skills, both technical and non-technical.
+ Aptitude and desire to learn
+ Self-starter with demonstrated ability to take initiative and accomplish multiple tasks
+ Customer Service Skills
+ Detail oriented
+ Analytical ability
+ Interpersonal skills
+ Ability to work in a team environment
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
Customer Service & Support
400 - SECURITY
US - Virginia - Reston, US - Massachusetts - Bedford