Deskside Engineer
Dickinson , North Dakota
November 23, 2017

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs • Resolve incidents and problems associated with EUC equipment • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future • Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments • Provide repair and maintenance for mobile devices • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) • Provide software break/fix services and replacement of non-warranty assets for end users • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output • Provide warranty and break/fix support for networked printers and scanners • Configure and support end users on mobile computing platforms **Will include on call support for after business and weekend hours - scheduled weekly rotation with team

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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