Desktop Engineer
Location:
Washington , District of Columbia
Posted:
November 18, 2016
Reference:
71864BR

The Desktop Engineer is part of a team responsible for providing new and maintaining the current Windows and Macintosh workstation images.  Responsibilities Include:
  • Build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners
  • Escalation point for Managed Workstation issues and/or end user tickets
  • Monitor and utilize the service desk ticketing system to resolve client issues in a timely manner
  • Identify trends in reoccurring tickets and focus on resolving globally. Target automated or scripted fixes instead of manual one-offs
  • Create and maintain processes and documents pertaining to the managed workstation environment
  • Lead packages through the Software Introduction Process, ensure standard processes are followed and documented, and troubleshoot issues with the packaging process
  • Assist Managed Workstation Engineers as time allows for improvements to the workstation base image
  • Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
  • Strong understanding and ability to use the following SCCM
  • Responsible for timely resolution of assigned incident and change tickets within established Service Level Agreements (SLA)
  • Current desktop images include XP, Win7 and MAC OS
  • The use of SeviceNow for all Incident/Problem/Change records
  • Serves as liaison with clients, participating in meetings to ensure client needs are met

This position requires the ability to obtain and maintain a Government security clearance of Secret. The work location for this position is Washington DC/Arlington, VA (Crystal City)

BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

CAREER GROWTH
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
 
  • Skill development: helping our employees grow their foundational skills
  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee's strengths and career aspirations
  • Diversity of people: Diversity of thought driving collective innovation
 
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role. 

CORPORATE CITIZENSHIP
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
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A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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