Desktop Engineering Manager
Charlotte , North Carolina
March 05, 2017
Job Description



Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.


By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.


For more information about TIAA, visit our website.




TIAA’s Production Services team manages our core infrastructure assets. Our team is the first line of support on any production related issues including our network and telecommunications, computing (middleware), and end-user support, as well as the firm’s 24x7 data center operations. The Production Services team collaborates closely with our business-aligned partners in technology and with key stakeholders across the enterprise.

As a Lead Infrastructure Manager you will lead a team Engineers that focus on our Windows, Mac OS, virtual desktop and desktop hardware strategies. Your role will have the opportunity to collaborate in the development of our end-user computing roadmap while driving the team’s exestuation of the firm’s desktop computing/end-user strategy forward.



  • Lead the development of the firm’s desktop engineering architectural roadmap to deliver efficient computing solutions to TIAA’s core businesses and integrated/affiliated lines of business
  • Define and execute the management of the firm’s strategic desktop computing roadmap, including operating system and hardware strategies as well as core supporting tools
  • Lead transformation of traditional desktop engineering practices towards a modern virtualized cloud model
  • Responsible for the internal user experience on Windows and Mac OS platforms
  • Support the Production Services Operations teams in their service excellence goals
  • Focus engineering efforts on identifying innovative approaches towards cost optimization, product/platform retirement prioritization and operational efficiency
  • Provide technical direction and advice to senior technology leadership regarding long-range planning of systems, hardware and tools. Act as a technical consultant by assigning in leading the creation and implementation of enterprise solutions
  • Develop and articulate goal-state scenarios (pros, cons, business value) and provide a roadmap to move towards stated goal-states considering organizational change management, capital investments and technology trends
  • Ensure resources are aligned and maximized along the enterprise’s objectives
  • Lead team member development



Required Experience
  • Bachelor’s degree preferred 
  • Eight or more years of experience in desktop technical infrastructure and engineering
  • Four or more years of experience leading a technology team
  • Expertise in user facing technologies and computing platforms
  • Expertise in Virtual Desktop Engineering in a large global setting with an emphasis in the Citrix platform preferred
  • Expertise in Cloud strategies, as pertaining to End User Computing and Virtual Desktop with an emphasis in Microsoft Office 365 and Citrix Cloud preferred
  • Experience with desktop development and automation platforms that enable efficient, low touch, self-service management and support solutions
  • Technical expertise in Microsoft Windows strategies and implantation with experience in Windows 10 highly preferred
  • In depth knowledge of Mac OS strategies and frameworks
Desired Experience
  • Office 365 Cloud, Azure and AD facing integrations
  • Overall Microsoft Platform / Office / SharePoint / Exchange experience
  • In depth understanding of Microsoft SCCM, device imaging, and desktop patching processes
  • Experience with the Casper JAMF suite


Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law


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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.


*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017 C23921

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