Desktop Publisher
Midland , Texas
November 21, 2017

Main Job Tasks and Responsibilities •respond to requests for technical assistance in person, via phone, electronically •diagnose and resolve technical hardware and software issues •research questions using available information resources •advise user on appropriate action •follow standard help desk procedures •log all help desk interactions •administer help desk software •redirect problems to correct resource •identify and escalate situations requiring urgent attention •track and route problems and requests and document resolutions •prepare activity reports •inform management of recurring problems •stay current with system information, changes and updates

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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