Description:The Level 2 Technical Support technician is responsible for installation and troubleshooting primarily desktop, laptop and printers. Responsible for local coordination, installation and on-going support for Windows7 and Windows8 desktops, laptops, printers and plotters. Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices. Responsible for receiving hardware, hardware disposal and software license tracking. Requires frequent interface with the user community. Strong troubleshooting capabilities are required. Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows8. Certifications to fix Toshiba laptop is required. Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional. Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM. Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit. Experience using the remote control features of Microsoft's SCCM a plus. Familiarity with Outlook a plus. MCSE and other certifications a plus. Candidate must have good communication skills.
> Excellent troubleshooting, problem solving & root cause analysis skills.
> Exceptional customer service.
> Self-starter and be able to follow defined corporate processes & policies.
> Strong team worker, with excellent organization & time management skills.
> Professional demeanor with excellent written/verbal communication skills.
> Must possess a high level of quality and attention to detail.
> Ability to work flexible hours and overtime.
Skills & Qualifications:
> In-depth knowledge and experience supporting desktop environments running Microsoft Windows XP/7/8/10, MS Office suite 2010/2016 and Outlook.
> Experience working in Device Refresh projects for PC's and Mobile Devices (Apple,Android).
> Working knowledge/experience with MFD printing devices; laser, impact and bar code printers, bar code scanners, Smartphones, PDA's and tablets.
> Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
> Working knowledge of network protocols.
> A+, Dell/Toshiba PC repair certifications or similar.
> Ability to lift 50lb.
> Ability to climb ladders and staircases to access IT equipment.
> Must be able to support end-user equipment and infrastructure distributed in a 2.6M sqft facility.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.