Robert Half Technology is actively hiring Desktop Support candidates for open roles in Gainesville, GA.
If interested, please apply and email your resume to firstname.lastname@example.org. Responsibilities • Responsible to deliver outstanding service to both internal and external customers • Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements. • Document and clearly communicate technical solutions in a user friendly professional manner. • Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals. • Install, configure and troubleshoot software packages, operating systems, and company designed applications. • Record, track and maintain equipment inventory. • Work as part of a team in providing guidance and support to L3 teams. • Recommend proactive measures to reduce overall impact or potential impact of future incidents. • Ability to take on new tasks and learn new technologies in a fast-paced work environment.