We have a client with an immediate need for a contract help desk support detail oriented. You will be part of a team that is helping out an during an Outlook and Office 2016. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 1, an entry-level position, normally requires less than two years of work experience and may require an associates degree or completion of coursework at a technical school. Tier 2 positions typically require two to four years of work experience and may require a bachelors degree or a two-year degree and additional, equivalent work experience in a help desk setting. Tier 3 positions often require four or more years of help desk experience, a bachelors degree in computer science or a related field and/or detail oriented certification, such as HDIs Customer Service Representative or support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation. Typical duties include: • Taking initial telephone or email inquiries and trouble-shooting and managing relatively simple hardware, software or network problems • Recognizing and escalating more difficult problems to Tier 2 support • Logging call activity • Office 2016/Outlook 2016 Experience • Windows 7/10 experience Interviews are happening right now and this is a short contract to full time position with great benefit. If this sounds like an opportunity that you would be interested in please respond to this advertisement. We look forward to hearing from you soon! Please call 405-236-0202 and ask for Alex Rudolph We look forward to working with you. Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, partake in online skills development, holiday pay, 401k, and vacation time. Robert Half is an equal opportunity employer.