Desktop Support
Spring , Texas
November 18, 2017

Establish standards and develop procedures for installation and implementation of new hardware and software systems deployed by EUS. Responsible for quality assurance of installations and deployments performed by EUS. Update standards and procedures to conform to new technology requirements and develop automated procedures where appropriate. Coordinate with Tier 1 and Tier 2 teams to update inventory, backups, and monitoring of new systems. Document network traffic flow/requirements and create network deployment diagram for new applications. Coordinate with Networking, Platform Engineering and other technical teams in support of desktop and end point configuration and management. Plan and execute projects to update core (Windows/MAC/Linux) software and hardware. Review vendor documentation, analyze deployment options and determine applicability to WU environment. Create implementation plans, review plans with team, schedule, implement, and test plans and processes. Respond to problem alerts (24/7), diagnose problems (may include vendor contact), create plans to correct problems, review action plans with management for approval, initiate repairs, and, if needed, coordinate with vendor and external IT groups (BJC, Departmental, partner organizations, etc). Software administration, printer queue creation, network share and folder security setup. Domain administration-user account provisioning, group policy object creation/modification- based on requirements, design and document and test group security model used by systems team. Design, build, support and manage the automated systems used by End User Services. Provide direction and leadership to junior staff as required to complete tasks. Other duties as assigned.

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