The IT Desktop Support Tech solves a range of straightforward problems through knowledge and technical experience, with a moderate level of guidance. The person in this role: Analyzes factual information and possible solutions and makes independent judgments, decisions and recommendations. Understands how the team integrates with other teams in order to achieve overall objectives of the area and builds knowledge of the organization, processes, customers and key business drivers. Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively. Provides Level 2 support for users on client computers as well as some application platforms. Educates and informs users about corporate standards, processes and policies. Participates in IT infrastructure projects. Prepares, deploys, maintains, decommissions and refurbishes IT hardware. Keeps asset database relevant and up to date.