https://www.linkedin.com/in/shaheen-mehrdad-3ab13410/ "No Third Party Candidates Resumes will be Reviewed or Accepted" - Associate's degree in computer related field of study; - Three years of increasingly responsible experience supporting PC's in a complex network environment; - Certification in applicable computer and network support functions is highly desirable; demonstrable superior interpersonal, communication and teamwork skills; - Ability to manage multiple priorities; self-starter; experience with Windows Server System Administration required; - A working knowledge of TCP/IP, the OSI 7 layer model, and simple network routing and switching technologies is required; - Experience with troubleshooting WANs, LANs, Wireless networks, VPNs and Firewalls a plus; - Experience with configuring and troubleshooting mobile devices such as tablets and smart phones required. - A California driver's license and the ability to be covered under company-sponsored vehicle insurance program are also required. - Ability to work variable scheduling, including weekends - Provide 2nd level support to users on a variety of issues. - Responds to telephone calls, e-mail and personnel requests for technical support. - Utilizes Service Desk software to track and monitor problems to insure a timely resolution according to Service Level Agreements. - Supports and maintains user account information. - Identifies, researches and resolves technical problems. - Shares in rotation of after business-hour response to requests for help.