This consultant will provide day to day on site and remote support to end users at the Quincy, MA location. This includes, but is not limited to, hardware, software and some networking support. Problems are assigned and managed via tickets that are generated through the Remedy ticketing system. Previous projects have included new PC roll-outs, new core software roll-outs and new environment migrations. In the past, an example of a project was a migration to Microsoft System Center Configuration Manager. The end users are working on Windows 7 platform and are also utilizing Microsoft Office 2010 and up.
Applications that are supported, but not limited to, include: Windows 7, Outlook, Citrix, Microsoft Office, Microsoft Internet Explorer, Cisco VPN, Adobe Acrobat, Remedy, SAP, Unity, CSI, IMAX, Macess EXP, Right Fax, Blackberry, Video Conferencing equipment and other proprietary IBM applications.
Support IBM Desktops and Laptops, Support Networking Interfaces/Protocols, Support Communications Software, Perform Root Cause Analysis, Perform Problem Management, Implement Desktop Operating Systems, Support E-mail Systems/Standards, Support Infrastructure Applications, Implement Asset Management Services, Use Asset Management Tools, Use Customer Specific Tools, Support Productivity Applications, Apply Customer Satisfaction Skills, Apply Knowledge of Wireless, Apply Knowledge of ITIL, Apply Knowledge of MAXIMO Service Desk Accelerator, Support Printing on Windows Operating Systems, Apply Windows XP Skills, Support PDA Device Synchronization, Apply Knowledge of Desktop Virtualization, Support Macintosh, Apply Basic Networking Concepts, Perform Remote Takeover
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
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A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.