Desktop Support
San Antonio , Texas
November 16, 2016
Excellent customer service and people skills

Ability to work simultaneous tasks
Technical knowledge and understanding of PC hardware
Experience with MS Operating Systems (Windows NT 4.0 & Windows XP)
Experience with MS Office Suite
Excellent Oral and Written communication skills
Ability to meet critical timelines in a rapidly changing environment
Must be willing work flexible hours to include day, night, and weekend
XP-7 operating system knowledge that includes the ability to:
o Mapping network drives
o Printers
o File copy functions
o Manual installation of software applications

Installer / Deinstaller Tasks
Remove existing PC and move to centralized collection point
Install PC
Start user data and profile restoration process
Test desktop and complete the Support Checklist
Scan desktop bar codes
Complete installation information sheet
Provide floor support

Floor Support Tasks
Verify PC has been installed including hardware, software, users data, and profiles
Address user questions
Recognize and repair hardware malfunctions.
Capture metrics related to quality of work performed and provide a written report
Document lessons learned and provide a written report of same

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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