TEKsystems is seeking an experienced Desktop Support Technician for a long term contract position in Orlando, FL
Day to Day: This person will be receiving tickets from the help desk. There day will start with coming in and reviewing any high priority tickets. They will be supporting on site end users. Primary issues will be fixing connection issues, supporting mobile devices, troubleshooting network printers, doing tier 1 support for A/V meetings(setting up webEx and teleconference meetings), and supporting hardware issues(break/fix).
Position Summary: Configure, install, monitor and maintain IT users PC software and hardware. Provide Information Technology Support to end-users at remote sites as needed. Install and configure network and local printers. Position is responsible for utilizing the service desk to document solutions to IT problems. Provide end-user training, as needed. Assist in audio visual setups and videoconference support. Responsible for maintaining Windows workstations and overall information systems.
Duties and Responsibilities:
Concentration and desire to work in desktop support (not infrastructure or networking)
Configure and deployment of Information Technology resources. Includes, but is not limited to desktop, laptops, handhelds, printers, mobile devices, etc.
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
Assist in coordinating audio visual setup and videoconference support
Assist with annual inventory scanning and equipment surplus
Responsible for security administration (password reset)
Participate in team projects, meetings and assignments
Responsible for reading and following the Department Procedures and Policies
Responsible for understanding and enforcing the departments Policies and Procedures
Responsible for documenting solutions to Technology issues
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
Perform other related duties as assigned
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.