Desktop Support
Cedar Falls , Iowa
November 19, 2017
Key Responsibilities
  • Monitor Service Desk for tickets and respond to technical support requests by using various tools and processes to troubleshoot and isolate issues
  • Enter and/or update new/existing tickets and keep users informed of status
  • Provide event root cause investigation as necessary
  • Document procedures and application troubleshooting steps as necessary
  • Escalate complex technical issues to IT Operations for continued support
  • Work with IT Operations and application support teams to troubleshoot and document application and system issues
  • Communicate with internal users, and other Helpdesk Technicians regarding case status, prioritization, and resolution plans
  • Establish a close working relationship across multiple departments

The following skills and experiences are necessary to be successful in this role
  • Ability to prioritize, plan, organize, and complete multiple tasks/projects within assigned time lines
  • Superior analytical and problem solving skills to make decisions, and discernment to consult with co-workers when needed to resolve issues
  • High energy; ability to get things done
  • Excellent oral and written communication skills
  • Ability to work effectively with cross-functional departments

  • Technical degree in computer science/IS and operations and/or equivalent 1-3 years work experience
  • Desktop support experience
  • Must be able to learn new systems quickly and have strong troubleshooting skills

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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