We're seeking a dynamic, self-motivated Desktop Support Analyst with intermediate Windows and MAC troubleshooting skills for our prestigious client. The Windows/MAC Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components.
To provide the best solution to complex challenges, the Windows/MAC works closely with the IT Director and the Systems Administrator. Daily projects and tasks will include setting up and providing ongoing support of Mac/PC computers/applications; upgrading various operating systems; managing and tracking digital assets; and managing antivirus software on all systems and servers. You'll also be responsible for managing internal and external clients' expectations on a constant basis.
To be successful, you will quickly learn the business requirements of our client; be very detail oriented; possess strong communication skills; and efficiently manage daily tasks and activities to meet deliverables and project goals. Some overtime may be necessary.
Submit your resume directly to firstname.lastname@example.org and call me at (510) 839-5975 for immediate consideration. Interviews are being conducted this week.
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.