Executive Desktop Support Analyst
Location:
San Francisco , California
Posted:
November 08, 2016
Reference:
00410-0008913326
***For immediate consideration email resumes to Shannon.ghamghami@rht.com*** W2 Only, We do not provide sponsorship Executive Desktop & Executive Support Technician Role • Provide exceptional customer service, specifically for Executive Assistants and the Executives they support; Take the term "customer service" to heart. • Executive support for onsite staff as well as visitors • Respond to, follow up, document and close out system generated incident tickets (in Service Now) • Troubleshoot (sometimes complex) software and hardware issues (for both Mac and Windows PC) • Assist end users in the use of equipment and software (Mac and PC); (again, Customer Service is key here) • Maintain expert knowledge of emerging desktop technologies and software applications • Fully document all cases in ticketing system and escalate to appropriate queue (in Service Now) • Escalate support to Level 3 Engineering teams as necessary, making sure to do a "warm handoff" of issues, so the end user is always kept in mind • Assume ownership of project-related tasks as needed or assigned • Act as liaison between clients or customers and other IT organizations or external IT vendors (Microsoft, Apple, etc.)
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

Know someone who would be interested in this job? Share it with your network.