Desktop Support Analyst
Location:
Lombard , Illinois
Posted:
October 22, 2017
Reference:
01340-0010088165

Are you a collaborative thinker who eats, sleeps and dream all technology? Do you enjoy direct interaction with technology professionals, such as yourself on a daily basis? Do you enjoy taking a "hands on" approach? Robert Half Technology is currently seeking a Desktop Support Specialist courtesy of one of our Managed Service Provider clients local to the Western Suburbs. The Desktop Support Specialist role with Robert Half Technology will assist our client in providing a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. Responsibilities:   · Provide high quality technology support to onsite and remote users · The technician must develop a thorough understanding of the various client base requirements and priorities and also be able to deliver service and solutions within budgetary constraints · Write technical specifications for purchase of PCs, desktop hardware and related products · Subject matter expert for various products utilized by the end clients · Collaborate with IT counterparts to proactively obtain information regarding internal and third party applications for problem escalation or in the event of a technology outage · Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. · Manage time effectively to balance incident workload and drive progress of non-incident projects and initiatives · Provide regular status reports to management · Ensure documentation is kept up-to-date and accurate · Ensure that all user service requests are logged, processed and monitored according to company procedures and within SLA · Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. THIS IS A CONTRACT TO FULL-TIME, W2 OPPORTUNITY Interested individuals should apply directly or send their most updated resume to christena.peterson@rht.com. Please feel free to reach out directly at 630-368-0316 Robert Half Technology provides a competitive health insurance plan to all of its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, and partake in online skills development, holiday pay, 401k, and vacation time.


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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