Desktop Support Analyst
Adel , Iowa
September 11, 2017

Job Summary The Support Engineer positions are responsible for providing next-tier and escalation-level technical support to our customer base. This primarily includes interacting with other IT professionals employed by our customers. These support services are most often focused on virtualization, enterprise storage and Microsoft Server products, but include the whole product set. As a consultant, this position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills. There is also opportunity for career advancement by transitioning to a Technical Consultant (field engineer). We are willing to train the right candidate in all aspects of our product set. Common Responsibilities Always work to maintain a high-level of customer satisfaction Always strive for continual improvement in everything we do Provide technical support to customers Includes participating in an on-call rotation Other duties as assigned Minimum Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems or certifications in specific IT subject matter preferred, but not required At least 1 – 3 years of experience supporting or implementing technology solutions Experience with the following technologies preferred Enterprise storage systems Virtualization technologies Microsoft server operating systems Microsoft server solutions including Exchange Server and SQL Server Specifically, experience with NetApp and VMware Cisco and Aruba networking background is a plus Excellent written and verbal communication skills. Excellent ability to multitask and maintain high-levels of quality Must be able to work as a valued member in a team environment Physical Abilities Required Ability to rack servers, switches, and other datacenter equipment.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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