Robert Half Technology is looking for a GIS Technical Support candidate with the ability to communicate complex technical information to non-technical users in an understandable and concise format to support the work of a company in the Manufacturing field. Problem solvers who enjoy working in a challenging and positive environment may do well in this position. This GIS Technical Support position, which is a long term temporary opportunity, is located in the Johnston, Iowa, area. Your responsibilities Support production users (agronomists and field technicians) in the use of these applications. Respond to their requests for assistance in the operation of these programs. Troubleshoot system and data issues. Some training and training material development may also be involved but the focus is end user support. Experience: Two or more years assisting users in a IT support environment is desired. A minimum of a two year degree in an IT or GIS related field is desired. Experience in agronomy, precision farming or mapping (GIS) is a plus.
Skills: The successful candidate will have a strong desire to provide excellent customer service and follow-up, an aptitude for problem identification/resolution and attention to detail, and the ability to maintain strong technical skills and business knowledge in a changing environment. Very good verbal/email communication skills and the ability to work independently and in team efforts are needed. Detail oriented/strong organizational skills are important assets.