Desktop Support Analyst
Albuquerque , New Mexico
January 09, 2017
Leading dynamic technology services firm is seeking a Desktop Support Engineer/Helpdesk/Field Technician. The Desktop Support Engineer will be responsible for supporting a wide variety of hardware and software including desktops, notebooks, software and basic network hardware. Responsibilities of the Desktop Support Engineer include: Provide exceptional customer service and follow-up for all issues; Provide resolution of the root cause for technical problems; Answer incoming support calls and messages (email, text, etc. . .), providing resolution within stated time requirements; Provide proactive and reactive support, as well as initial configuration and deployment services, for: Software, including: Windows XP/Vista/7/8/10, Microsoft Office, email applications, and drivers; Hardware, including: Desktops, notebooks, tablets, smartphones, printers, fax machines, copiers, and scanners; Provide foundational-level support for LAN hardware and software as well as installation; Adhere to all established AD security standards; Maintain accurate and detailed records within ticketing and invoicing system for all work performed; Think critically and work methodically to troubleshoot and resolve level one support issues; The successful Desktop Support Engineer will have: 2+ or more years' experience in a desktop support and deployment role Ability to handle a moderate volume of calls, emails, and support tickets; Expertise in configuring and managing desktops, notebooks, tablets and smartphones; Experience with TCP/IP networks, LAN and Internet configurations; Basic understanding of Microsoft AD management (user add/change/removes) and network hardware; Windows XP, Vista and 7/8/10 support experience; Microsoft Office 2003-2016 support experience; Strong communication skills and attention to detail; Eagerness to grow, learn, and succeed; Certifications such as A+, Network+, CCNA, etc. are preferred, but are not required. Requirements: Reliable transportation, valid drivers, and auto insurance.

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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