Desktop Support Analyst

Summary: ? Laptop ? Desktop Break / Fix technician (DISPATCH) ? Printer Break / Fix technician (DISPATCH) ? POS Break / Fix technician (DISPATCH)

Responsibilities: ? Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers. ? Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. ? Performs general maintenance, troubleshoots, and repairs major OEM laptops, desktops, POS, and printers. Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. Will expenses be required for this position? Yes

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