Desktop Support Analyst

Robert Half Technology is seeking a Desktop Support Analyst who is able to convey complicated technical information to non-technical users in a simple and concise format. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the role for you. This Desktop Support Analyst role is long term temporary in nature and is based in the Dallas, Texas, area.

Your responsibilities

- Establish the accuracy of all electronic data records by following company quality standards

- Keep an eye on equipment inventory and participate with others on potential purchases

- Be in contact regularly and effectively with ticket submitters

- Settle computer problems, and offer suggestions on appropriate action/solutions

- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Own and carry out technology implementation projects

- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

- hardware repairs with the appropriate vendors

- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

- Offer computer desktop support to local remote locations in accordance with established policies and procedures

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