Desktop Support Analyst

Robert Half Technology is looking for a talented Desktop Support Analyst who is able to communicate complex technical information to non-technical users in an easily understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this position. This Desktop Support Analyst role is short term temporary in nature and is based in the Washington, District of Columbia, area.

Responsibilities

- Support, examine, and repair computer systems, hardware, printers, and computer peripherals

- Monitor equipment inventory and band together with others on potential purchases

- Offer computer desktop support to local remote locations in accordance with established policies and procedures

- Support records of daily data communication transactions, issues and remedial actions taken or installation activities

- Interface regularly and effectively with ticket submitters

- Establish the accuracy of all electronic data records by following company quality standards

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Pilot and see through technology implementation projects

- Resolve computer problems, and give guidance on appropriate action/solutions

- Match hardware repairs with the appropriate vendors

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