Desktop Support - Level 3

  • Company: Farmers Insurance
  • Location: Olathe, Kansas
  • Posted: November 16, 2017
  • Reference ID: 170008VA
We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Job Summary

Provides resolutions for challenging technical issues relating to the client. Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, access, connectivity, security, database, mobile devices, and others. Leads minor projects such as department initiatives, compliance reports, and roadmap items. Create and modify knowledge base articles and technical documentation as needed. Provides exceptional customer service while ensuring minimal disruption to the Business. Collaborate both internally and externally relative to their department while being customer focused.

Essential Job Functions

Provides resolution for complex technical issues related to the client that are referred from the Help Desk and require research and more extensive knowledge that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment. Performs root cause analysis and develop solutions and/or requirements for solutions. Develops knowledge base articles Manages enterprise level client security (encryption, antivirus, firewall, data loss, policies, etc.), client endpoint management (A ltiris, SCCM, BMC, etc), Active Directory, and VDI. Manages minor projects such as testing, deployment and remediation, develops customer training documentation, develops processes/procedures and technical documentation

Physical Actions

Physical Environment

Education Requirements

Bachelor's degree or equivalent, IT related certifications and relevant experience

Experience Requirements

Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment

Special Skill Requirement

Strong and effective written and verbal communication skills

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

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