I'm currently looking to hire a Desktop Support Technician to join a team of 10 Desktop Technicians to support a widely known healthcare organization in the San Diego market. This team supports 4000 internal employees and this person will be responsible for supporting tier 1 and 2 issues. Position:
Desktop Support TechnicianLocation:
San Diego, CADuration:
On-going Contract Tier I/II Top Skills:
- 3+ years of A+ level desktop support responsibilities. Ability to troubleshoot issues including but not limited to desktop applications, hardware components, network connectivity, smartphone, print devices and proprietary software.
- Diagnoses, identifies, isolates, and resolves Tier 1-2 issues hardware and software issues utilizing historical database records and technical expertise.
- Solid working knowledge and in-depth understanding of Microsoft Windows 7, Apple OSX, and Microsoft Office, especially MS Outlook.
- Mac OS X experience is highly preferred.
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- ITIL v3 Foundation
- Training and conference room audio visual support experience.
- Large deployment and hardware refresh projects.
- Maintaining department documentation
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