- Security + Certification
- Minimum of 3 years of enterprise experience in commercial/government environment
Desktop Support positions are key to the quality resolution of client service requests which includes but is not limited PC hardware and operating systems, software application installation, configuration, and upgrades.
-Continuously images machines via SCCM
-Handles new hire workstation set-ups
-Maintains passwords (Active Directory), data integrity and file system security.
-Installs, configures and troubleshoots desktop systems
-Uses remote tools (Bomgar, RDP, Skype for business) to support geographically dispersed employees.
-Proactively identifies process gaps and recommends solutions.
-Hardware and Software inventory tracking and management via HP Asset Center.
- Provides provisioning and support for tablets, smart phones, and iPads.
-Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
-Document all trouble tickets via Remedy with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures.
-Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided.
-Determine the scope of the trouble ticket and the responsible department.
Knowledge, Skills and Experience
-Associates Degree or Equivalent Experience required
-Ideal skills include ability to learn and use professional concepts
-Appropriate other certifications such as A+, MCSA, MCSE, MCP, CCNA are not required but are highly desirable.
-Ability to communicate highly technical information to both technical and non-technical users.
-Ability to handle multiple tasks and tight deadlines.
-Familiar with Windows 7, Windows 10 and MAC OS.
-Experience with Office 365, Skype, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.