Top Three Skills: 1-2 years of desktop/helpdesk support experience (remote troubleshooting, software upgrades, hardware repair)Ability to resolve issues over the phone from a remote location (providing support for the retail stores)Soft skills- ability to pick up on things quickly, eager to grow their skill set and strong work ethic.
Support Point of Sale hardware for 3000 + stores in a remote environment.
Point of sale hardware. Examples: Register printers, registers, servers, Cherry Keyboards, laser printers, phone and RF.
Must be able to resolve issues over the phone and use remote tools to repair problems.Identifying problems or issues and breaking down the information to come up with resolutions.Familiarity with trouble ticket (Remedy) process and proper escalation of problems.Keeping up-to-date technically and applying new knowledge to your job.Providing guidance and expert advice to management or other groups on technical systems or process-related topics.Ability to work effectively with all levels of users (both technical and non-technical users).Must be able to document processes and procedures.Position requires evening, weekend and holiday hours.
CompTIA is a plus but not a necessity.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email email@example.com for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.