Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
This position requires hands on experience with Android and iOS based mobile devices including high level understanding of wireless telecom ecosystem, and passion/discipline to work with new and emerging products and technologies.The "Manager of Device Testing" will be responsible for managing all the test plans, test samples, test software/configuration, execute all the regression testing and validate the test partner/OEM test results by executing random test cases, for all the mobile devices and products managed by the Xfinity Mobile team. This position also requires understanding of software and hardware testing methodologies with special emphasis on wireless telecommuincations mobile devices,working closely with internal and external partners to understand the testing and sample requirements, manage the process of sample distribution, activations, software upgrades/flashing and managing the test samples inventory.
He/she will also manage the test plans by adjusting those based on the changes in the requirements, manage the process around the testing and bug fixing of all the reported bugs.
Develop, document, and revise test procedures and quality standards for software and hardware, focused on wireless products and related accessories
Manage the cross functional bug reporting and resolution process
Manage the test sample requirements and inventory. Ensure the distributed samples are tracked and upgraded to the latest available firmware level
Validate OEM and test partners test results by executing the regression test plan and perform other adhoc random testing
Test and certify MRs (maintenance releases or software updates) and Security MRs by executing the regression plan and the test cases impacted by the MR scope.
Manage activation and deactivation of the test samples
Compile test results data and write required engineering reports, test plans, and follow up procedures, to ensure that the company products comply with the stated requirements.
Update issues tracking and management tools to ensure all the information is current and properly shared.
Troubleshoot related issues and test, maintain, and monitor relevant solutions and logs
Monitor customer-reported issues, perform root cause analysis, and develop test methods to improve overall customer satisfaction.
Deploy new test tools as required.
Must be able to communicate effectively and convincingly with all areas of the company technical and non-technical-as well as with external parties.
5+ years of hands on experience with wireless mobile device testing, including iOS and Android based devices
Bachelors Degree in Engineering, Computer Science or related field
Strong problem solving and analytical skills, communication (verbal and written) skills, leadership skills, and organizational/documentation skills.
Good project and tasks management skills
Effective working knowledge of smartphones, Android and iOS operating systems (OS), and mobile wireless telecommunications technology, including GSM/WCDMA/LTE.
Experience planning, developing, and executing feature test cases and functional test scripts for wireless mobile applications.
Experience in performing and managing quality assurance activities, including functional and regression testing, performance and stress testing.
Experience in identifying causes of defects, developing improvement processes, and communicating solutions to management or customers.
Comcast is an EOE/Veterans/Disabled/LGBT employer