If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career.
This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.
This is an exciting opportunity in Springfield, Massachusetts for a Diesel Engine Mechanic, In-Shop. Cummins is where you can work on our industry leading engine technology. An Extraordinary Cummins Technician...
Duties and Responsibilities
- Embraces new technology for diagnostics and data gathering.
- Focuses on a high level of customer service and communications.
- Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
- Mentors and coaches junior technicians.
- Readily adapts to a changing work environment and work assignments.
Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.Qualifications: Skills
Skill Level A
Broad mechanical repair and maintenance capability - Apprentice Certified Diesel (Preferred)
Capable of external engine mechanical repair and maintenance with minimal supervision - practical exposure to working on diesel engines
Awareness of Quick Serve Process
Able to understand basic computer use
Able to clearly communicate both orally and in writing
Able to understand written instructions
Ability to work safely and identify safety risks, including completion of any required safety training and Job Safety Assessment process, Can resolve basic technical problems
Able to work within quality standards
Capable of developing effective working relationships
Ability to use general numerical principles
Skill Level B
Skill Level A plus:
Ability to carry out basic repairs and scheduled maintenance on different engine product types without supervision
Able to understand diagnostic tools
Awareness and ability to access Cummins service support tools (such as Quick Serve On Line) and understanding of Microsoft Software
Able to prepare required documentation to the standard required Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred).
Vocational diploma from relevant technical institution.
Locally valid driving permit. Experience
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with engine products.
Locally valid driving permit.
This is a Union Position
At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.
No, this isn't one of those ordinary jobs.