Digital Product Manager - Case Management Team
Our Product Managers play a critical role in achieving our goals. They lead teams of designers, engineers, data scientists and analysts to define product strategy and develop, launch, and enhance products and services that drive our business forward.
This role is for a Product Manager to lead a highly dynamic and multi-disciplinary team to develop and enhance Case Management on a day to day basis. You will translate business strategies into products that delight our customers and position our company for substantial growth and disruption. You are a dynamic product owner familiar with Agile methodology who will rally the team and work in a highly collaborative environment. You are able to collaborate with internal partners. You will be exceptional at developing and nurturing relationships with key internal stakeholders in support of Capital One’s lines of business.
Channels Product management is an integral part of the broader Operations team within our Card department. We are currently redesigning our agent desktop system where the case management tool will be integrated into the overall desktop experience for our associates who interact with customers. As a product manager within this organization, you will be a part of ensuring our associates can resolve complex customer needs in a well-managed and integrated manner through the design and development of this new case management system.
The successful candidate will be able to understand customer expectations; industry best practices; current gaps & technical constraints; participate in developing the roadmap; drive requirements and ultimately partner with IT Delivery, Operations, enterprise teams (e.g. Legal, Compliance) and third party vendors to deliver the optimal customer experience. The Product Manager will be responsible for communicating within the cross-functional team and on behalf of the team to stakeholders and executives.
- Bachelor’s Degree or military experience
- At least 2 years’ Agile product management experience
- MBA or military experience
- 2 years of experience in digital product management
- 2 years of Digital industry experience for consumers
- 2 years experience as product owner in a case management application
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.