Digital Product Manager, Personalization on

  • Company: Capital One
  • Posted: January 20, 2017
  • Reference ID: R17433
Monsoon (61076), United States of America, Oakland, California

Digital Product Manager, Personalization on

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures.

That’s why we’re here—a bold team of digital entrepreneurs, designers, analysts and engineers working to Change Banking for Good. Working to make a difference in people’s lives.

Maybe you should be here, too.

Keep reading if:

  • You’re driven to build intuitive experiences that start with the customer

  • You embrace Agile and Lean, knowing results speak louder than PowerPoint decks 

  • You’ve got that unique blend of customer empathy, design and the technical chops to build tools that deliver experiences as unique as our users

What you'll do:

  • Identify opportunities to improve and optimize visitor experiences on through advanced segmentation and personalization

  • Build the next generation personalization platform for, delivering winning experiences blend great technology with thoughtful user experiences

  • Manage an Agile software team of UI and back-end developers

  • Collaborate daily with data engineers, machine learning experts and business stakeholders to create winning technology that converts

  • Use data and customer research to form hypotheses, then work with partners to design and execute tests that’ll prove/disprove those hypotheses

  • With partners, define and analyze metrics to measure the success of those tests; ideally through the balanced lens of great CX and financial outcomes

  • Own your product/features from cradle to grave, including gaining alignment with stakeholders, measuring results, and optimizing for value down the road

What we’re looking for:

  • Amazing product instincts. You are a creative expert in building and testing great user experiences and have a strong intuition for what people want or need. You are steeped in data and draw meaning from those insights, leading to powerful, testable ideas.

  • Experience with real-time and batch data, harnessed to deliver personalized experiences that win on the web.

  • A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

  • Confidence, not ego. Whether you’re conducting qualitative or quantitative research, you’re an expert at extracting insights that might go against what you originally thought they’d be—in other words, you’re not someone who’s looking for validation, but instead, truth.

Bonus points:

  • You’ve shipped outstanding websites/apps from concept to launch; you’ve got examples you can share right now

  • You have wielded the power of personalization in past projects and can build powerful, testable tools for segmentation in real-time

  • You own your analysis with expertise in Google Analytics/Adobe Site Catalyst and A/B testing with Adobe Target or Optimizely.

  • You have experience in the financial services industry

Basic Qualifications:
Bachelor’s Degree or military experience
- At least 3 years of experience in digital product management

Preferred Qualifications:
- MBA or Master’s degree
- 3-5 years of experience translating business strategy and analysis into consumer facing digital products
- 2-4 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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