Digital Product Owner - Enterprise Customer

The Enterprise Digital API Team at Capital One offers a unique opportunity to work within an entrepreneurial team yet have the resources and tools of a larger company. Our group is driving enhancements both within and across many Capital One lines of business. You will have the opportunity to play a pivotal role in improving the online customer experience for users of Credit Card, Banking and other Capital One products. 

The Enterprise Digital API Product Manager is responsible for strategic product initiatives and associated customer experience, from idea to rollout. The product manager will work closely with all Lines of Businesses across the Capital One Enterprise to identify and develop new product enhancements, performs business case analysis, obtain acceptance from stakeholders for the recommended initiative, document requirements, and prioritize the enhancement within a combined delivery roadmap. Our Product Managers collaborate with the UI design, marketing, analytics, branding, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.

The Enterprise Digital API Product Manager role requires a mastery of product & project management, an instinct for developing compelling user interfaces and user experiences, optimized to financial products, and the technical aptitude to collaborate with technology development teams. The Digital Product Manager will be proficient in agile development practices and must have experience as a “product owner” in an agile team. Product managers must have a fun and energetic personality with a “make it happen” attitude.

Duties and Responsibilities:

• Have a passion for outstanding customer experience across all consumer touchpoints, digital and non-digital.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information across the Enterprise with attention to detail and accuracy
• Implement User-Centered-Design methodologies and research to achieve high user value and satisfaction.
• Have a strong aptitude for great digital design and its impact on customer engagement.
• Product owner responsibilities within an agile team, specifically documenting user stories, acceptance criteria and user interface design
• Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues
• Define, analyze and communicate product roadmap aligned with business objectives and supported by business cases, market research, customer data and competitive analysis.
• Interface to partner Enterprise Account Servicing Experience (EASE) team to support delivery of Enterprise Customer strategy within a single account servicing experience.
• Promote and create customer loyalty through highly innovative, quality driven product strategies and feature sets
• Document and prioritize product specifications including goals, use cases and requirements
• Work with a cross-functional team to translate customer needs and technology directions into new features and services
• Gather customer feedback to validate that the product works against stated metrics. Prioritize and deliver necessary enhancements

Responsibilities:

The successful candidate will be able to understand customer expectations; authentication security industry best practices; current gaps & technical constraints; participate in developing the roadmap; drive requirements and ultimately partner with IT Delivery, Operations, enterprise teams (e.g. Legal, Compliance).  The Product Manager will be responsible for communicating within the cross-functional team and on behalf of the team to stakeholders and executives.

The ideal candidate will possess:

• Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
• Experience with various project management methodologies like agile, waterfall, etc.
• Excellent presentation skills, comfortable presenting to senior leadership
• Great translators; able to speak the language of Tech and of Business teams
• Strong attention to detail, combined with ability to see and explain the big picture
• Ability to deal with ambiguity, change, and shifting priorities

Basic Qualifications:
- Bachelor's Degree or Military Experience
- At least 2 years in Digital Product Management

- At least 1 year of people management experience

Preferred Qualifications :
- Master's Degree in Business or a Masters Degree in Marketing or a Masters Degree in Business Administration (MBA)
- New Product Development certification (NPDP)
- Consumer Facing Product Management experience
- 3+years in Digital Product Management
- 3+years of  people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.