The Digital Client Executive constructs partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for the IBM Corporation. They have equally balanced skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / program management and team / people management. Be the primary focal point and owner for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy. They translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results. They have overall responsibility for their contractual cost, schedule, and contractual deliverables. They manage IBM resources and coordinates client resources to deliver services and solutions to support the client organization. They are recognized for business acumen by the customer set they support.
Location: Dallas, TX
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.