Digital Project Manager - Senior Associate

  • Company: New York Life
  • Location: New York, New York
  • Posted: December 05, 2017
  • Reference ID: 60629-en_US

New York Life (NYL), America's largest mutual life insurance company and Fortune 100 Company, has embarked on a transformative journey to build on the power of digital tools, data sciences, and consumer centrism to further our mission for our customers. NYL’s Marketing group is on the forefront of this journey – leading the research, insights, digital innovation, and analytics necessary to creating connected, meaningful experiences for our customers.


We are looking for a Senior Associate, Project Management, to help build out our Project Management capability to drive execution of NYL’s consumer engagement strategy and transform NYL's digital presence via delivery of new cross-channel marketing and digital capabilities and content on our web properties and marketing technology toolset.


In this role, the Senior Associate Project Management will work in close collaboration with multi-discipline stakeholders to support strategic initiative definition, planning and oversight of day-to-day work execution within NYL’s Prospect & Digital Marketing portfolio. This work will span a range of disciplines including consumer experience (CX), digital design (UX / UI), web publishing / creative content, digital / technology capability development, reporting & analytics, and beyond.




  • Develop executive level communication materials to drive the decision-making process among project sponsors and other senior executives within the company


  • Own development and ongoing maintenance of project plans and other project management documents, meeting with stakeholders and project delivery resources to gather requirements, resource needs, and provide input on solution design


  • Establish and enforce project delivery governance processes, communications plans, and cadence, including collection of regular project status reports for management and key stakeholders


  • Develop and utilize appropriate project management tools (e.g., software packages, MS Office tools & templates) and where applicable, drive methodology definition and adoption of Agile delivery approaches


  • Oversee task execution and the planning behind it – always maintaining a clear and pragmatic vision of next steps, dependencies and the “big picture” during meetings and discussions, particularly if the parameters of a project appear to be changing


  • Manage the details of a project to ensure that all action items are accomplished timely and accurately within NYL standards, while looking for opportunities to continuously improve project management processes and test new approaches


  • Ensure that projects run smoothly on schedule, staying within defined scope and on budget, proactively identifying issues and appropriately escalating concerns and potential solutions to impacted parties


  • Participate actively in subject matter expert and or management stakeholder discussions to gather data and understand issues, and account for impacts on in-flight and future work efforts


  • Help foster a productive teamwork environment, keeping parties and stakeholders focused on key outcomes that drive NYL's Digital Marketing strategy




  • : Bachelors or 4 year equivalent in Business, Digital Marketing, Web / Software Development or related
  • : Project Management Professional (PMP), Agile Certification (Scrum Master, etc.) or similar certification not required, but desirable
  • : 3 to 5 years


  • Strong executive presence and experience with presenting to an audience of cross-functional stakeholders within the company


  • Experience with Digital / Web project management methodologies (e.g., Agile) and related project management toolset (MS Office Suite, CA Rally, etc.) to deliver modern digital deliverables, capabilities and processes


  • Software development and / or creative campaign program management experience, including knowledge of enabling Marketing tools & technologies (e.g., Adobe Experience Manager, Salesforce Marketing Cloud), a significant plus


  • Collaborative work style and presence across audiences (disciplines and seniority levels), including strong organizational and customer management skills


  • Strong written and verbal skills with the ability communicate effectively and concisely to team members, stakeholders and external partners


  • Innovative thinker who is self motivated to complete projects and tasks on time while proactively looking for opportunities to continuously improve processes and share learnings


  • Comfortable dealing with ambiguity and demonstrated ability to work with limited direction and some autonomy



New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life’s surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.




If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.


*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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