Dir, Care Coordination

  • Company: McKesson Corporation
  • Posted: January 13, 2017
  • Reference ID: 17000174-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Business Performance Services (BPS) is a leader in physician and hospital revenue cycle management, physician electronic health record and practice management system technology, and strategic consulting services. BPS offerings are uniquely designed to help physician groups, hospitals and health systems, accountable care organizations, labs, and emergency medical service providers improve efficiency and grow revenues while staying current with the latest regulatory requirements.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career.

Current Need

This is a high level position responsible for the overall leadership and supervision of the Care Coordination function and team. This position represents a key role in the management team providing MSO/Accountable Care Services to the participating physicians and their office staff as well as a clear understanding of program integration tied to strategic business goals

The Director, Care Coordination, will be responsible for developing and managing the Care Coordination function, including integrating the clinical function to the overall business objectives and strategy, development and refinement of function policies & procedures, care coordination orientation program for the physician, office staff and MSO Care Coordination team, as well as ongoing management of the care coordination services.

The Director will lead, supervise, and direct the workload of the Care Coordination team and will be responsible for the job evaluations / performance reviews for each Care Coordination team member. The Director will keep current with plan requirements and regulation changes and provide updates to the Care Coordination team.

The Director will oversee the care coordination function to include the:
• development and execution of provider and patient focused care coordination services and care delivery plans to facilitate cost effective and quality patient care to meet overall business goals
• continuity and transition of care between various healthcare organizations and facilities
• clear communication amongst the Physicians and supporting care team
• documentation of care identifying progress toward the desired care outcomes and, when appropriate, the intervention as it relates to plan deviations
• collection of data, reporting of health outcomes, and clinical audits
• support network development and onboarding teams in continuous growth of organization and physician participation

The Director will work collaboratively with the management team leading the MSO as well as related business partners, including practice transformation team members.

The Director will promote quality service by adhering to compliance policies, privacy, security and confidentiality policies and organizational standards set forth in the Code of Conduct.

Location:  Phoenix, AZ

Position Description

Develops and leads physician and medical staff orientation and education as it relates to the role of the care coordination services. In collaboration with the physician and staff, develops interdisciplinary plans to include patient education, patient self management, medication management, continuity of care with external entities/physicians by way of communicating care plans, scheduling procedures and/or appointments and implementing organizational standards of care.

Proactively manages the team in monitoring of patient care delivery and transitions of care by documenting care, verifying findings and reports, identifying progress or deviation from the plan, intervening to overcome deviation in the plan, and communicating regular updates to the appropriate caregivers.

Oversees data collection and evaluates outcomes of care and intervention effectiveness. Works with care delivery team to recommend changes to improve the quality of care while being cost effective to meet overall business goals

Supervisory functions including the organization and management of the care coordination team workloads, staff evaluations and performance reviews.


Minimum Requirements
10+ years operational experience including 7+ years managerial experience

Critical Skills

10+ years’ experience in a clinical setting building and leading a care coordination or care management program function

Strong clinical nursing and business background. Knowledge of professional nursing principles, clinical processes and clinical interventions tied to overall business objectives.

Knowledge and ability to implement a quality improvement process.

Leadership skills / experience to be able to manage and motivate divergent personalities.

Highly organized and well-developed oral and written communication skills.

Excellent interpersonal skills with the ability to interface with physicians, medical personnel, patients and health plan in a tactful, informed and customer-oriented manner.

Demonstrates sound judgment, prioritization, decision-making and problem solving skills.

Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.

Basic PC skills, MS Office Suite.

Additional Knowledge & Skills

Deep experience in a managed care/accountable care environment preferred

Knowledge of ICD9-CM, ICD10-CM and CPT coding preferred.

4-year degree or equivalent experience.  Minimum RN graduate of accredited nursing school with current state licensure required. MBA or MHA preferred.


RN required

Physical Requirements
General Office Demands

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

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