Responsible for managing the expansion of Charter’s current public WiFi network, and potentially other wireless services. Applies expert knowledge of wireless technologies and market trends to define and deliver a roadmap for Charter’s out-of-home wireless products. Reports to the VP of Mobile Development, and works independently to lead a cross-functional team that will include direct reports that lead design, deployment coordination and meeting growth targets. The ideal candidate has extensive experience leading product development efforts, financial management responsibility, a deep knowledge of wireless services with a vision for how Charter can leverage wireless infrastructure to extend products and services outside of the home.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.
Owns the WiFi, and potentially wireless, network expansion from market expansion, network design, and budgeting across a variety of channels and deployment types. Responsible for understanding competitive products and industry trends ensuring the competitiveness of Charter’s out-of-home wireless products.
Leads the planning, design and supports deployment of the out-of-home wireless services in all Charter markets, ensuring the network continues to deliver strategic and financial value to Charter.
Applies a strong understanding of product development processes to lead the execution of all product development initiatives for out-of-home wireless products, holding the organization accountable to deliver the product roadmap and growth targets.
Manages capital and direct expense budget for related wireless development initiatives.
Works closely with Director Spectrum WiFi Product Management to leverage the wireless features and benefits.
Leads the WiFi and wireless efforts across key stakeholders and develops effective partnerships between the Product Management team and the other supporting functional organizations (Field Operations, Wireless Engineering, Software Development, IT, Operations, 3rd Party suppliers, etc.) to properly interpret and deliver the product requirements to the market.
Maintains a strong technical knowledge of wireless technologies and able to collaborate effectively with Engineering and Network Operations teams .
Ensures alignment between the business operational strategies and technical solutions.
Accountable to the customer experience of out-of-home wireless products, ensuring simplicity, quality, and operational excellence.
Supports business development and strategic partnerships for out-of-home wireless products, assessing potential partnerships, negotiating related deals, and managing resulting relationships, working closely with business development.
Maintains strong knowledge of the current performance of Charter’s out-of-home wireless products to help identify issues and recommend improvements in processes and/or product management.
Works closely with the in-home wireless product manager to ensure a seamless integration between out-of-home and in-home wireless products. REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand English
Wireless competitive and market expert
Deep understanding of competitive products and consumer trends
Strong background and experience in wireless technologies – WiFi, Wireless, Mobility, Mobile Technologies
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to build, motivate and lead a team
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Expertise in Word, Excel and PowerPoint
Excellent analytical skills
Strong organizational and office management skills
Strong business acumen and sense of urgency to achieve results Education
Bachelor’s degree in Engineering, Marketing or related field
Master’s preferred Related Work Experience Number Of Years
Product Management / New Product Development Experience 5-7
Related industry experience (Wireless, Telecommunications, Cable) 5-7
Management experience 5-7WORKING CONDITIONS
Limited Travel EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
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