Responsible for leading the rollout of Charter’s Public WiFi for Charter’s Residential Internet Customers. Applies expert knowledge on wireless technologies and market trends to define and deliver a multi-year roadmap for Charter’s out-of-home wireless products. Reports to the VP of Internet and Phone Products, and works independently, leading a cross-functional team that may include direct reports. The ideal candidate has extensive experience leading product development, a deep knowledge of wireless products, and a vision for how Charter can leverage wireless infrastructure to extend products and services outside of the home.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Responsible for understanding competitive products and consumer trends and incorporating into the product roadmap, and ensuring the competitiveness of Charter’s out-of-home wireless products.
Leads the planning of the product roadmap for out-of-home wireless products, ensuring the right strategic portfolio and managing the sequence of development.
Applies a strong understanding of product development processes to lead the execution of all product development initiatives for out-of-home wireless products, holding the organization accountable to deliver the product roadmap.
Manages capital budgets of related product development initiatives.
Defines product features and requirements for out-of-home wireless products, setting usability and performance standards.
Develops effective partnerships between the Product Management team and the other supporting functional organizations (Engineering, Software Development, IT, Operations, 3rd Party suppliers, etc.) to properly interpret and deliver to the product requirements.
Maintains a strong technical knowledge of wireless technologies and able to collaborate effectively with Engineering groups.
Ensures alignment between the business operational strategies and technical solutions.
Accountable to the customer experience of out-of-home wireless products, ensuring simplicity, quality, and operational excellence.
Supports business development and strategic partnerships for out-of-home wireless products, assessing potential partnerships, negotiating related deals, and managing resulting relationships, working closely with business development.
Analyzes performance metrics of out-of-home wireless products to recommend product improvements.
Works closely with the in-home wireless product manager to ensure a seamless integration between out-of-home and in-home wireless products.
Ability to read, write, speak and understand English
Wireless competitive and market expert
Deep understanding of competitive products and consumer trends
Strong background and experience in wireless technologies – WiFi, Wireless, Mobility, Mobile Technologies
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to build, motivate and lead a team
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Expertise in Word, Excel and PowerPoint
Excellent analytical skills
Strong organizational and office management skills
Strong business acumen and sense of urgency to achieve results
Bachelor’s degree in Engineering, Marketing or related field
Related Work Experience Number Of Years
Product Management / New Product Development Experience 5-7
Related industry experience (Wireless, Telecommunications, Cable) 5-7
Management experience 5-7