COMPANY PROFILE: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. POSITION SUMMARY: The Direct Complex Risk Officer is responsible for a wide variety of supervisory, compliance, and risk functions for the Morgan Stanley Self-Directed Channel. The self-directed channel provides clients with access to online utilities to manage their financial needs. Clients will also have the capability to contact the call center with various service inquires (e.g. place trades, provide quotes, describe investment products, help with site navigation, etc.). The employees of this channel will NOT provide investment advice or guidance - this is a self-directed client channel. In conjunction with the Senior Complex Risk Officer, the Direct Complex Risk Officer has accountability for maintaining a consistent controlled environment through adherence of business ethics and practices and adherence to all applicable Federal, State and Local laws, Morgan Stanley Wealth Management policies, and other regulations. The Complex Risk Officer keeps the Senior Complex Risk Officer informed of significant matters. The Complex Risk Officer role is a non-revenue sharing position that has dual reporting to the Complex Manager and Senior Complex Risk Officer. DUTIES and RESPONSIBILITIES: Surveillance and Supervision • Primary responsibility for all risk, supervisory, and compliance function for respective branch location(s) • Facilitates any supervisory inquiry or process that requires escalation from the Senior Complex Risk Officer and/or the Regional Risk Officer • Focuses on business ethics and regulatory and compliance practices • Provides coaching and guidance on policies and procedures in order to promote risk awareness and a compliant environment • Ensure proper procedures are in place to ensure that approvals are handled appropriately and timely Risk Management/Compliance/Legal • Monitors and implements procedures to manage all facets of risk, including data security • Facilitates regular and consistent communication of Morgan Stanley Wealth Management policies and other regulations • Liaises with the Legal and Compliance Division with customer complaints and litigation • Together with the Complex Manager and Senior Complex Risk Officer, ensures appropriate supervisory coverage is maintained at all times • Oversees responsibilities outlined in the Branch Supervisory Manual, as well as new policies to ensure the Complex has procedures in place • Supports in the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated • Works with Complex Manager and Senior Complex Risk Officer to monitor people risk, and ensures appropriate action is taken • Responsible for proactive client contact in determining suitability and managing risk • Active involvement with the region regarding matters presented to the Credit Committee • Primary source for intelligence on risk in regard to clients and FAs Administrative • Works closely with Special Investigation Unit on any Human Resources issues as related to risk and compliance. • Together with the Senior Complex Risk Officer, facilitates the training on Morgan Stanley Wealth Management compliance policies and procedures. • Assists in the review and on boarding of FA recruits Education and/or Experience • Bachelor's degree required or equivalent education or experience • Previous industry experience, especially related to online self-directed brokerage accounts and services • Active Series 3, 7, 8 (or 9 and 10), and 63, 65 (or 66) • Other licenses as required for role or by management
Knowledge/Skills • Knowledge of SEC, FINRA and Firm Compliance Policies and Procedures • Effective written and verbal communication skills • Strong attention to detail • Ability to prioritize and resolve complex problems and escalate as necessary • Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies • Evidence of strong leadership capabilities or previous supervisory experience • Ability to organize and prioritize workflow and assignments in a deadline oriented environment • Ability to interact with Financial Advisors and clients • Excellent judgment and the ability to be discreet in all matters • Strong work ethic Reports to: • Dual reporting: Complex Manager and Senior Complex Risk Officer
A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.