Director
Location:
Memphis , Tennessee
Posted:
November 24, 2017
Reference:
03900-0010164307

Position Overview Oversees the data center site management by leading the team, providing project management and relationship building within the infrastructure operations, Job Responsibilities • Lead with a continuous improvement mindset. • Cloud background with Azure and/or AWS, cloud implementation strategy • API Management • Oversee data center site management. • Lead the team to increasing levels of capability, emphasizing both customer service and teamwork. • Provide project management, leadership, and relationship building within the infrastructure operations groups. • Set the direction of the IT Operations group, leading and directing all services across the organization. • Develop strategic and tactical technology and resource plans to maintain availability and efficiencies. • Manage vendor relationships and contracts; manage and source detail oriented services and outsourced solutions. • Consult with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. • Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems. • Assist in development and management of the IT Infrastructure Budget. • Leadership for delivery of 24/7 service operations and KPI compliance. Job Requirements • Bachelor's degree in Engineering, Computer Science or Business required • Master's Degree in a related field preferred. • Ten years' experience in IT operations, systems integration and infrastructure design including 7 years of progressive management experience. • Experience creating and maintaining scalable, real-time, redundant platforms and operating environments. • Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available telephony, server and network architectures. • Exposure to ITIL concepts and adoption. • Ability to quickly recognize solutions to arising issues • Ability to meet SLA's and develop metrics that ensure that SLAs are met • Ability to identify and leverage department resources to accomplish goals • Ability to build and sustain collaborative relationships with executive management and multiple constituencies. • Ability to articulate technical terminology into terms understandable to diverse groups of technical and non-technical personnel. • Evidence an understanding of a systems perspective and the interdependence of one unit upon another, and how a change in any one part affects all others. • Excellent communication and financial skills are necessary for performing cost analysis and justification of new technologies.


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