Director, Annuities Services - Brighthouse Financial

  • Company: MetLife
  • Location: Charlotte, North Carolina
  • Posted: February 03, 2017
  • Reference ID: 38962-en_US

Job Location: United States : North Carolina : Charlotte  


In January 2016, MetLife announced a plan to pursue the separation of a substantial portion of its U.S. Retail segment. Once separated, the new business will be called Brighthouse Financial.

Brighthouse Financial will serve customers the way they want, need and deserve. It will focus on eliminating the complexity, confusion and cost that can get in the way of many Americans who are seeking financial security. We will bring products to the market that add value to our customers’ lives, and will be guided by a common set of values that focus on the customer and drive accountability.

Brighthouse Financial is seeking high-performing team members who are passionate about the company’s mission.  We are laser-focused on adding value to our customers and minimizing complexity in every decision and action. We are building high performing teams who set the bar high and hold each other accountable.


This position is responsible for achieving results in the annuities inforce operations department. The focus of the job is on the governance and oversight of the Annuities processing and servicing process. 



  • Manages, coaches, and develops management personnel involved in processing and/or servicing annuity contracts.
  • Translates senior management vision and develops department vision, strategy, service levels, and business objectives and communicates that vision and strategy to staff.
  • Proposes, evaluates and implements process improvements to increase efficiency and effectiveness. Identifies, locates, and provides needed training and resources.
  • Partners with other operational areas to build strong working relations and improve workflow and organizational issues.
  • Forecasts and monitors the budget for areas of responsibility.


  • Bachelor’s Degree
  • 10+ years related business experience
  • 5+ years people management experience
  • Strong project management skills
  • Strong written and verbal communication and influencing skills.
  • Ability to work independently
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance


Americas Retail





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 38962 

Share this Job