Director, Business Management
Redmond , Washington
October 16, 2017
Are you ready to seize an opportunity to be on the leading edge of Microsoft’s Digital Business? Do you want to work with Microsoft's senior leaders and most established customers, advising and supporting their executives with the planning and realization of key digital transformation initiatives?

If so, this Director, Business Management role is for you!

For decades, organizations have invested in technology to incrementally innovate and become more profitable. In the Digital Era, organizations use technology to transform how they interact with customers, what they sell, how their employees work and make decisions, how they optimize their operations and transform their products and business models. Digital transformation requires a cultural shift, and the Microsoft Digital team helps get organizations started on their digital journey. They help organizations to reimagine and transform customer engagements, employee experiences, business models and operations. This team brings individual expertise, as well as Microsoft resources, experience and innovation, to empower organizations to reach their digital aspirations. Partnering with organizations across the company, Microsoft Digital drives a program of change to build the digital business.

As the Director, Business Management for Microsoft Digital, you will work closely with the GM of Digital in driving the rhythm of the business - thinking holistically and strategically about key operational rhythms, business processes, procedures and communication, supporting Microsoft Digital as a business and enabling effective business planning and execution. This is an ideal role for someone passionate about customer obsession, continuous improvement and innovation who would like to gain a broad and deep understanding of the operations of a complex, and rapidly growing organization.

As the Business Management Director, you will have the opportunity to think strategically at a global level and develop key processes, procedures and communications that facilitate business planning and execution for the Microsoft Digital team. This position requires extensive cross-group coordination at all levels, excellent communication skills, and the ability to build rhythm of the business, compelling presentations and comprehensive business review materials that span delivery, operations and business teams. The Director, Business Management will provide the Microsoft Digital leadership team with oversight of operational issues, participate in overall strategy discussions and facilitate business execution.

In this role, you will use your expertise to identify issues that impede business group success and work proactively to address them, improving the effectiveness of the GM, the leadership team, and the overall organization with every iteration of every process and rhythm of business.

Business Operations & Rhythms

In this role, you are responsible for key operational rhythms and processes, creating a holistic view of the operational mechanics of the organization. This includes responsibility for:
•Building operational rhythms and calendars which anticipate the delivery needs of the organization and enable the leadership team to operate effectively and efficiently
•Managing cadence, agenda and logistics for customer events, leadership meetings and off site meetings
•Proactively identifying issues that impede business group success and providing solutions/recommendations
•Helping the GM to filter and balance priorities to align his time and focus with key priorities of the GM and of the business including acting as single point of contact for EBC and customer visit request acceptance
•Helping with prioritization and setting cadence of appearances for the GM at team events (e.g. all hands, leadership team meetings)
•Translating dialogs into actions and/or projects that achieve the GM’s expected outcomes

This role is also expected to take point leadership on irregular and unanticipated operational topics that are operational in nature, including driving strategic initiatives.

This role also includes responsibilities for the effective business and financial operations of the organization including:
•Supporting annual financial planning processes with the leadership team, ensuring coordination and integration across groups and proactive development of growth scenarios and business cases
•Tracking progress and actions against long range financial plans
•Proactive management of organizational budgets and spending
•Purchasing and financial approvals
•COGS, Opex, and NTE headcount management
•Acting as the interface to Finance
•Facilitate successful implementation of organizational plans


The role is a direct report to the GM of Microsoft Digital organization and is responsible for providing direct support to the GM. As a member of the Microsoft Digital leadership team, the individual is expected to be a full contributor to all leadership team discussions and topics, participating in most relevant meetings and offering synthesized business perspectives relevant to influencing key strategic decisions.

While this is primarily an individual contributor position, the role is responsible for managing a small support staff of indirect/dotted line responsibilities:
Dotted line management of Administrative Assistant for the GM, particularly with regard to time management and calendar prioritization for the GM and program management of events

Candidate Attributes

The ideal candidate will demonstrate the following attributes:
•You must understand the full scope of the Digital business including the value drivers of Digital for both Microsoft and our customers.
•Experience working across geographies and an understanding of how to land business direction across emerging and mature markets
•You must be able to effectively collaborate with senior leaders in a matrixed environment.
•Strong communication skills to effectively drive recommendations and land priorities across senior executives, and across organizational boundaries.
•Ability to resolve ambiguity or conflict situations to bring global teams and business groups into alignment
•Strong analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problems are also critical for success in this role.
•Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes
•Strong customer service mindset and emphasis on satisfaction of the leadership team (servant leadership)
•Exceptional cross-organization coordination skills including ability to build comprehensive and compelling presentation and communication materials that span functions and groups
•Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members; ability to leverage relationships to accelerate delivery; and ability to leverage these skills to facilitate connection with stakeholders across the organization to drive consistency of approach and ensure delivery
•Strong communication skills including ability to distill information into concise communication materials, ability to tailor language and detail the audience, and use of multiple communication mediums to distribute information
•Ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture
•Passion to foster a culture of customer obsession, innovation and high performance through initiatives, training & education, morale events, and communication
•Detail orientation and exceptional attention to detail
•Self-starter who thrives in situations with ambiguity, including drive to build clarity
•Strong project management skills and ability to lead multiple high-profile projects of varying timelines simultaneously
•Ability to effectively collaborate, influence, and leverage outside resources to drive results
•Manages confidentiality without exception

In Closing

This role presents an opportunity to get exposure to the Microsoft Digital team in both a broad and deep way, to increase leadership skills, to expand your Microsoft network, and to have influence and impact at a high level of the company through regular interactions with EVPs, CVPs, VPs and GMs. You will be directly contributing to the team connectedness and effectiveness of the Leadership Team. You will be an influencer of the organization culture and help to develop the value system of the organization, helping to make Microsoft Digital a great place to work. You will get end to end visibility to across the management of the Digital Business including customer lifecycle activities, and field team interaction. You will have the opportunity for plenty of stretch projects, which will develop your breadth & depth knowledge of the Digital business. This is a role where the right person can have an outsize impact on the business success of Microsoft.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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