Director - Claims Operations

  • Company: MetLife
  • Location: Aurora, Illinois
  • Posted: March 27, 2017
  • Reference ID: 49101-en_US

Job Posting Title: Director-Claims Operations


Job Location: Aurora, IL


The Director of Claims Operations will have overall responsibility for a segment of group claimant operations. The position is accountable for the development and execution of claim operations strategy, claims process, metrics, budget development, expense management, staffing and relationships with all partners.





Manages and is accountable for claims operation for a significant block of group disability business, such as STD, LTD or integrated claims. Anticipates, resolves and responds to claim problems or productivity issues for block of business.


Leads team members to resolve complex or highly escalated claims management issues and builds and manages partnerships with internal / external customers.


Assesses business solutions and process improvements, obtains resources to implement improvements. Looking for a candidate that has experience in Change Management. 


Provides leadership on major initiatives to affect work and direction of claims organization.


Ensures compliance with operational standards, performance guarantees, service level agreements. Understands and articulates financial impact with respect to claims management, resource utilization, staffing, productivity, quality, inventory, process design and controls, service, expense management.




  • Bachelor Degree




  • People management responsibilities including Hiring, Terminations, Promotions, Performance and Compensation management, and Training and Development.
  • 10+ yrs. relevant business experience.



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”  



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 49101 

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