This position requires the completion of Nationwide's LEADERSHIP MATTERS Certification. This required training for new leaders, will take place over the course of the first year in the role.
This person will be responsible for managing the middle market portfolio of contracting & construction accounts in the Northeast region, leading a team of dedicated specialty construction underwriters.
Qualified candidates must have a strong broker/agency relationship orientation and expert-level knowledge and familiarity with the Construction segment. Multi-line commercial middle market experience is necessary, with heavy experience in Casualty lines.
*If your resume does not specifically identify Construction segment expertise, please provide a brief cover letter as the first page of your resume document to highlight this related experience.
JOB SUMMARY: For directors whose primary focus is MM accounts - Drives profitable underwriting results through leadership, development and engagement. Directs resources to deliver quality, timely underwriting decisions in support of the business. Proactively identifies issues, ideas and makes recommendations to profitably grow the business.
REPORTING RELATIONSHIPS: Regional Vice President (RVP) or Underwriting Officer. Direct Reports: Multiple CL Underwriting Managers for assigned states.
CORE JOB DUTIES & RESPONSIBILITIES:
+ Establishes research objectives and practice standards for the department. Ensures that methodologies and outcomes meet business and strategic objectives.
+ Leads identification of organizational needs that require analysis and directs department in completion. Sets expectations and standards of practice for analysis. Ensures compliance to legal requirements and organizational, business and strategic objectives.
+ Determines project priorities and workflow standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business needs.
+ Directs pricing standards and practice for department. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting processing and quality. Actively manages and participates in agency management and participates in agency reviews.
+ Translates strategic plans into organizational direction. Creates business plans, goals, budget and timelines to meet company standards. Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement, and disciplinary actions.
+ Consults with all levels of internal and external partners regarding policy and practice. Provides input into strategic and business plans and helps identify operational opportunities and efficiencies.
+ Communicates strategic direction and operational plans to internal associates and external partners.
+ Develops effective internal and external collaborative partnerships across all customers and related functions, including: Claims, Marketing, IT, etc. to understand business developments and build a support network to help resolve business needs.
+ Develops customer service standards for department. Drives customer service performance to established standards.
+ Determines and ensures delivery of training and development based on individual and department needs. Coaches, develops and provides feedback to associates. Directs education of internal and external partners and key organizational groups regarding underwriting practice, goals and strategies.
+ Performs other duties as assigned.
MINIMUM JOB REQUIREMENTS:
Education: Bachelor's degree or equivalent work experience. MBA in business or a related field is preferred.
License/Certification/Designation: Completion of INS and/or AU or similar designations. Completion of CIC or CPCU is preferred.
Experience: Minimum of ten years of commercial lines underwriting experience, middle market experience preferred. Significant business management and people leadership experience desired.
Knowledge: Requires knowledge of property/casualty insurance operations and products, procedures and practices; commercial lines of insurance including credit-collections, rating, loss control and related functions; and commercial lines customer environment and markets. Requires extensive knowledge of commercial property/casualty case underwriting best practices, field underwriting operations and day-to-day underwriting operational needs. Familiarity with other company products preferred.
Skills/Competencies: Ability to set strategic goals and priorities. Demonstrated decision-making ability required in day-to-day operations where there may be unclear or competing priorities, including evaluating and recommending solutions to customer service issues, work processing issues, underwriting selection and rating problems, and best practices compliance. Ability to reach a solution in situations where there may be multiple options or competing priorities. Strong analytical skills and drive for results. Skilled communicator with strong people leadership, engagement and development skills.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP.
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Family/Function: UND/COU
Job Evaluation Activity: KMP 3-2015
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