McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
The Director of Customer Engagement and Program Implementation provides operational direction and leadership to multidisciplinary functional roles / teams, responsible for implementation tasks and planning of new programs and services for McKesson Specialty Health’s Patient Assistance Program (non-commercial) specialty pharmacy. This position ensures cross functional team members deliver solutions / programs that meet all internal McKesson requirements, while exceeding customer expectations for operational excellence and stakeholder satisfaction. This critical role requires a seasoned professional with leadership experience across Bio/Pharma and specialty pharmacy industry.
Provide support to business development team in sales process, including responses to RFP’s, customer calls and presentations.
Support program development, value proposition, oversight, performance management and day-to-day management for new and existing HUB relationships.
8-10 years of experience with and understanding of Specialty Pharmacy, PBMs, and Health Plans
Healthcare service and/or pharma/biotech service experience strongly preferred
Strong presentation skills, including written/verbal communication and effective time management are must
Additional Knowledge & Skills
Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem solving skills.
Excellent communicator with ability to influence others.
Self-directed, hands-on approach, comfortable with broad and varied job responsibilities.
Strong business and financial acumen, and in depth critical thinking leading to sound business decisions.
Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.
In depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality (HIPAA regulations), product reimbursement and product access.
Strong influencing skills and comfortable in a consensus building environment.
Experience in Specialty pharmacy, PBMs pharmacy or healthcare operations and workflow processes
A demonstrated track record of improving operational efficiencies.
Ability to collaborate in a multi disciplinary environment
Specific knowledge of health care provider operations and how diagnostic services should be addressed
Knowledge of biotech/specialty pharmaceutical/pharmaceutical market and emerging trends
4-year degree or equivalent experience
General Office Demands
Occasional onsite customer meeting and visit facilitation
25% Travel Requirement
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.