Director- Education Services
San Ramon , California
October 05, 2016
Job Number



GE Power

Business Segment

Power Digital

About Us

GE Digital Overview

GE (NYSE: GE) is the world's Digital Industrial Company,

transforming industry with software-defined machines and solutions that are

connected, responsive and predictive. GE is organized around a global exchange

of knowledge through which each business shares and accesses the same

technology, markets, structure and intellect. Each invention further fuels

innovation and application across our industrial sectors. With people,

services, technology and scale, GE delivers better outcomes for customers by

speaking the language of industry.

Department Overview

Predix is the world's first and only cloud-based operating

system built exclusively for industrial companies. It is now available for

licensing externally beyond GE across a broad range of industries to manage and

optimize both GE and non-GE assets. As the only industrial strength OS, Predix

allows for familiar, frictionless connectivity, yet offers the security,

regulation and certifications that industry demands. With 50 billion machines

expected to come online by 2020, the Industrial Internet's impact on GE, our

customers and the world is tremendous. Everything is amplified on an industrial

level. Bigger machines, bigger business, bigger issues, bigger


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Director- Education Services

Career Level




Function Segment

Technical Support Services

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces




San Ramon, Atlanta, Other

Postal Code


Relocation Assistance


Role Summary/Purpose

The Director, Educational Services, is a strategic role leading overall Education Services worldwide, with full ownership of business strategy, execution and financial objectives. This role will interface with multiple functional teams in the development, creation and delivery of major customer and partner business programs and services, and is a major contributor to overall success of the Services team.

Essential Responsibilities

The Director, Educational Services may also be responsible

for ensuring internal Power Digital Solution teams are ready to support

specific programs.

Learning & Development

* Directs and owns the design and execution of education

offerings and programs mapped to corporate initiatives and product/service


* Ensures effective skills development appropriate to new and

ongoing product/services and professional skills requirements - contributes as

appropriate to overall internal readiness programs.

* Support Communities of Practice and other knowledge sharing

initiatives (i.e. Communities, Mentoring, Education, etc.).

* Continuously seek and support new approaches, practices and

processes to improve the quality and efficiency of education services offered.

* Establish an evaluation rhythm to measure training

effectiveness based upon Kirkpatrick's Four-Level evaluation model.

* Design and deliver scalable solutions that include a blended

approach to learning such as coaching, classroom training, 1:1 session, action

learning & e-learning, globally and in local language as appropriate.

* Partner with HR and business leaders across the globe to

identify the best learning and development approach that aligns to the

organization's strategic goals.

* Evaluate, engage and manage external partnerships/vendors to

complement the internal learning and development roadmap.

* Become quickly immersed into the company culture, working

closely with key business leaders to understand expected outcomes.

* Establish performance metrics that include tracking

information, revenue, costs, and feedback for all offerings.

* Develop and certify a global network of qualified course



* Become trusted adviser, influential business partner

throughout the entire sales, delivery and support lifecycle.

* Communicate a clear vision of the future: discuss, explain

and actively promote the vision within own team, to peers and customers.

* Motivate through inspiration and mobilize teams: create a

comfortable working environment, establish an atmosphere for discussions, seek

feedback and call for people's opinions.

* Establish relationships characterized by mutual respect and

trust: encourage individuals to broaden and make use of their network, respect

different opinions, diverse cultures and values, work to overcome

organizational boundaries and silo thinking.

* Encourage people to continuously question the status quo and

activate their creative and innovative skills: stimulate individuals to think

outside established solutions and processes.


Basic Qualifications:

* BA or BS required.

* Minimum 15 years of experience working within the power

industry or similar industrial environment.

* 10 or more years of solid experience in a leadership and

management role focused on services, with demonstrable focus on training and

implementation services in corporations.

Eligibility Requirements:

* Legal authorization to work in the U.S. is required. We will not sponsor individuals for

employment visas, now or in the future, for this job

* Any offer of employment is conditioned upon the successful

completion of a background investigation and drug screen

* Must be willing to travel

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

* Previous experience working in education services role.

* Experience developing and implementing new business programs,

strategies, and processes, communicating and rolling out to larger company

audiences, and tracking progress and impact.

* Experienced in design/development of systems and

productivity improvement processes, working across functional and cross company


* Effective internal, external and peer communicator;

interacts directly with Executive team members and senior client personnel as


* Experience managing services related to GE Digital Software.

* Experience working with 3rd party vendors and independent


* Experience with multi-lingual documentation development.

* Strong project management skills.

* Background in coaching, training, and developing people from

individual contributors to executives.

* Demonstrated experience in leading organizational change

initiatives and driving improved organizational performance.

* Experience with content development using the xAPI



A little about us:
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