Director, Effectiveness & Metrics

  • Company: MetLife
  • Location: Cary, North Carolina
  • Posted: February 08, 2017
  • Reference ID: 41181-en_US

Job Location: Cary, NC



The Global Technology Vendor Management Office (GTO VMO) is a newly created organization tasked with supporting MetLife’s Enterprise Application Development, Infrastructure & Architecture, and Regional Application Development organizations through a centralized supplier management function. The organization manages vendor relationships across the entire technology organization, working closely with the procurement office, but operating as a separate entity within GTO. VMO priorities will be to focus on best practices for managing suppliers in four key areas: Cost, Compliance, Reporting and Innovation


  • The Director of Effectiveness & Metrics role will collect and monitor SLA-related performance data, change order mechanisms, pricing, volume and all other aspects of contractual relationship with the vendor to develop and update vendor scorecard reporting.
  • The role will be responsible for implementing and executing key VMO strategies in an organization managing over $1B in annualized spend and a team of 5-10 resources.
  • VMO resource planning, process Improvement, Vendor Reporting, Budget, Financial and expense management, strategic program management.
  • Classify, rationalize and optimize the vendor portfolio and concentrate efforts on managing the most strategic vendors.
  • Aggregate and communicate key vendor data to stakeholders. Foster analytics-driven decisions based on this data.
  • Focus vendor performance metrics on business outcomes such as innovation, competitive advantage and increased revenue. Hold strategic suppliers to higher standards and drive continuous performance improvement. 


  • Bachelor’s required, major in business or technology related field preferred
  • 8+ years of IT and business/industry work experience, with at least 5 years managing projects and/or project portfolios.
  • 5+ years of leadership / management experience
  • Possess extensive knowledge and expertise in the use of portfolio or project management methodologies and tools, resource management practices and change management techniques.
  • Preferred: Project Management certification (PMP, Prince2); Master’s Degree in Computer Science, Business Administration, or other related field




Group Technology – Enterprise Infrastructure




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 41181 

Share this Job