Director, Internal Consulting
Alpharetta, GA
November 02, 2016
Position Type:
Full Time
General Business
Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About the Role:

As a Director of Internal Consulting, you will be part of a high-profile, agile team of internal consultants. You will be deployed to implement solutions in hot spots and mission-critical areas of our business, and challenged with focusing on excellence in execution while staying true to the conceptualization of the initiative. This will be achieved through the following areas:

Business Planning & Strategy:

  • Oversee and deliver quality engagements with specialized expertise as a developer, advisor, and reviewer.
  • Accelerate value realization by aligning technology deployment and engagement plans with organizational objectives
  • Develop improvement strategies from a wide array of proven methodologies such as six sigma and pragmatic marketing

Building Organizational Capability:

  • Stabilize developed infrastructure solutions using different methodologies that align with Fiserv’s vision and core values
  • Accountable for the design, coordination, implementation and execution of key projects that support strategic initiatives across the Fiserv enterprise
  • Function as a trusted advisor to internal business groups


  • Understand relevant application development, infrastructure and operational implications of engagements
  • Lead large scale project engagements in a collaborative and fast-paced environment

Client-Facing Initiatives:

  • Partner with stakeholders to develop, refine, and launch engagement/project plans
  • Demonstrate extensive knowledge and understanding of organizational design and operations to leverage large scale transitions with Fiserv clients

Leadership Expectations:

Thought Leadership:

  • Lead execution of clearly defined components within a process stream, which could span process improvement, organizational change, and / or functional strategy efforts
  • Develop engagement/project-specific ideas that actively and quickly identify gaps in existing processes.
  • Gather, model, and analyze data to identify trends and industry insights
  • Present findings to key stakeholders and leverage expertise to a realize an action plan

Client Leadership:

  • Prepares and listens well; interjects and participates in client meetings to gather baseline information and can work with client team to retool/execute any additional requests
  • Establish excellent relationships with internal clients and colleagues

Team Leadership;

  • Manages deadlines / timeframes, proactively escalating issues as needed
  • Receptive to ongoing feedback via senior leadership, internal business partners, and peers
  • Team player, works well with Engagement/Project analysts / associates and other applicable resources

Position Qualifications

Travel Required: 50-75%

Education: Bachelor’s degree required; MBA strongly preferred

Experience, Skills and Knowledge:

  • 7 or more years of experience consulting in a business-to-business environment, with proven focus on strategic planning, operational improvements, and building organizational capability
  • Curious, Engaged, Determined and Insightful
  • Prefer core specialty of Product Management, Technology, Business Development, or Finance
  • Proven track record of identifying, developing and driving impactful partnerships across large enterprises
  • Demonstrated experience transforming businesses
  • Strong presentation, written, and collaborative skills to build and maintain proactive involvement with all levels within the organization
  • Ability to plan, prioritize, adapt to change, and provide appropriate follow-through to effectively drive business results
  • Strong financial and business acumen required to quantify and communicate results
  • A history of exceeding expectations
  • Experience working in a diverse, matrixed organization
  • Strategic business planning and execution
  • Effective resource management skills
  • Strength in knowledge management and financial management
  • Experience coaching, mentoring and developing growth organizations

A little about us:

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